Your front desk shouldn't go home at 5.
Nova doesn't.
An AI receptionist for multi-doctor practices, physician groups, and physical therapy clinics. Answers every call, pre-qualifies insurance, books and reschedules appointments, triages emergencies to 911, and routes urgent calls to your on-call line — 24/7, in English, Spanish, and Tagalog (other languages available).
Every after-hours patient call.
Every insurance question. Captured.
Patient intake & scheduling
Name, DOB, insurance, reason for visit, preferred provider, scheduling window — captured in seconds and sent to your staff inbox the moment the call ends.
Insurance pre-qualification
Nova asks the carrier and member ID up front, then routes self-pay vs in-network differently. Saves your front desk hours of phone tag.
Emergency & symptom routing
Emergency symptoms? Nova immediately tells the caller to dial 911 and escalates to your on-call line. Routine? It captures the booking and the patient's preferred time. Nova never diagnoses.
Refill & records requests
Prescription refill requests captured with patient, medication, and pharmacy info, queued for clinical review. Records requests routed to the right staff.
Physical therapy intake
For PT clinics: referral source, injury area, prior-auth status, work-comp vs commercial. Nova gathers the pre-eval data before the patient walks in.
HIPAA-aware by design
Per-tenant data scoping, encryption in transit and at rest, AI disclosure on every call. BAA available on Enterprise. See our compliance posture →
Patients call after hours.
That's when they book the practice that answers.
Evenings, lunch breaks, the Monday-morning rush — that's when patients actually pick up the phone. When they hit voicemail, most don't leave a message. They call the next practice. A new patient can be worth thousands in lifetime care; one missed call can be that patient.
patient calls to voicemail
booking, rescheduling & intake
simultaneous callers — no busy signal at the 8 AM rush
Here's exactly what your patient hears.
Your front desk is for the patient standing in front of them — not the one on hold. Nova takes the overflow, the after-hours, and the insurance phone tag, so your staff can do the job you hired them for.
Your patients call all day.
Make sure someone answers.
Live in 24 hours. Cancel anytime. 30-day refund on first month. BAA available on Enterprise.
Built by humans. Tuned weekly.
S.A.G.E. stands for Synchronized Agentic Generative Engine — our proprietary stack. The engine is AI. The standard is human. Every week our team reviews flagged calls, tightens prompts, and ships improvements to your Nova. You get a receptionist that gets sharper, not staler.
A human builds your Nova from your providers, protocols, and tone — not a self-serve form.
We review flagged calls every week. Nova learns the questions your patients actually call about.
Nova knows when to send a caller to 911 or your on-call line — no robotic dead-ends, no diagnosing.